• What do you like most about the Espresso House app, and why?

Its easy-to-use and convenient app, and the ability to earn loyalty points and rewards through the app.

• Have you ever experienced any issues or difficulties while using the Espresso House app? If so, can you describe what happened and how you resolved the issue?

Have some issues with the order status not updating in real-time in the morning.

• Can you walk me through a recent experience you had with the Espresso House app, from opening the app to completing your order?

Open the app, choose a pick-up location, browse the menu, and pay using the app. Once the order is placed, i receive an estimated pick-up time. When the order is ready, i can simply pick it up at the designated location.

• Have you ever used any other coffee shop or restaurant mobile apps? If so, how does the Espresso House app compare in your experience? Not have any other app

• How do you think the app could be improved? Maybe a real-time updates on order status, better integration with loyalty and rewards programs. And the visual is not so engaging.

• Do you have any suggestions for features that could be added to the app to enhance your experience? Maybe customization options for drinks and food items